Artigos

Headhunter & Recruitment and Selection for Airlines

• Ramp Service Agent (Line Service Technician):
  • Role: Essential ground crew responsible for critical tasks like baggage handling, aircraft towing, marshaling, fueling, and ground power connection. This is a physically demanding role requiring strict adherence to safety protocols.
  • Recruitment Focus: Reliability, physical stamina, situational awareness, and a meticulous approach to procedural compliance.
  • See how JPeF handles high-volume operational recruitment here.
• Customer Service Agent (CSA):
  • Role: The face of the airline for passengers in the terminal. Responsibilities include check-in procedures, ticketing, baggage assistance, managing flight delays/cancellations, and general passenger inquiries.
  • Recruitment Focus: Exceptional interpersonal skills, problem-solving ability under pressure, empathy, and strong communication skills. A second or third language is often a strong asset.

• Flight Attendant / Cabin Crew:
  • Role: Primarily responsible for passenger safety during flight emergencies, security compliance, first aid, and delivering high standards of customer service. They are the mobile safety managers of the cabin.
  • Recruitment Focus: Calm demeanor in crisis, rigorous safety training completion, excellent communication, and resilience to variable work schedules and jet lag.
• Aircraft Maintenance Engineer (AME) / Technician (AMT):
  • Role: Licensed professionals who perform critical inspections, repairs, maintenance, and system overhauls on aircraft. Their certification "signs off" an aircraft as airworthy.
  • Recruitment Focus: Deep technical expertise, meticulous attention to detail, adherence to regulatory manuals (FAA, EASA, ANAC standards), and strong diagnostic skills.
  • JPeF helps place highly specialized technical talent across industries, including aviation here.
• Air Traffic Controller (ATC):
  • Role: Manages the safe, orderly, and expeditious flow of air traffic within assigned airspace or at an airport tower. This is arguably one of the highest-pressure jobs globally.
  • Recruitment Focus: Exceptional spatial reasoning, rapid decision-making capabilities, stress resilience, clarity in communication (radiotelephony protocols), and rigorous background checks.

• Pilot / Captain / First Officer:
  • Role: Responsible for the safe operation of the aircraft, flight planning, weather assessment, and crew management. Progression from First Officer to Captain requires thousands of flight hours and extensive command assessment.
  • Recruitment Focus: Advanced flight training/licensing (ATPL), leadership qualities, risk management expertise, and adherence to Standard Operating Procedures (SOPs).
• Director of Operations (DOO):
  • Role: Holds regulatory responsibility for the entire flight operation's compliance and safety standards. Manages crew scheduling, fleet utilization, and operational efficiency metrics.
  • Recruitment Focus: Extensive industry experience (often a former senior pilot), regulatory knowledge, strategic planning capabilities, and robust leadership skills.
  • Learn about JPeF’s executive search process for senior aviation roles here.
• Chief Executive Officer (CEO) / President:
  • Role: The primary decision-maker responsible for the airline's overall strategy, financial performance, investor relations, and long-term vision.
  • Recruitment Focus: Visionary leadership, financial acumen, crisis management experience, board engagement, and deep understanding of the global aviation market dynamics.
  • How JPeF approaches C-Suite placements in complex sectors explained here.

• Airline Transport Pilot License (ATPL): The highest level of aircraft pilot certificate, required to act as a Captain for scheduled air carriers. It is the pinnacle for professional pilots.
• Airframe & Powerplant (A&P) License: The standard certification for maintenance technicians in the USA (equivalent certifications exist globally, such as EASA Part 66 licenses). It allows holders to inspect, maintain, and approve aircraft for return to service.
• Air Traffic Controller License: Issued by national aviation authorities, requiring intensive schooling and validation of competence in specific control environments (e.g., Tower, En Route, Approach).
• Cabin Crew Certificate of Competence: Issued upon successful completion of initial and recurrent safety training programs mandated by regulators.
• Certified Aviation Manager (CAM): A professional accreditation offered by organizations like the National Business Aviation Association (NBAA), indicating a high level of expertise in aviation management practices.